Refund Policy

We want you to be satisfied with Locatalyze. This Refund Policy explains when refunds are available and how to request one. It is designed to be fair to both users and to the platform. This policy is in addition to, and does not limit, your rights under the Australian Consumer Law (ACL).

Locatalyze is sold as one-off report purchases or prepaid report packs (credits). We do not offer general subscriptions or lifetime access. You may request a full refund of your most recent payment if: • The refund request is made within 7 days of that payment, AND • You have not generated any reports using credits from that payment If you have generated one or more reports from the purchase, the payment is non-refundable for those credits, as the service has been delivered. Unused credits from a pack remain available on your account.

If a report you have generated is clearly broken — for example, it returned entirely blank results, failed to process your address, or contains obvious technical errors — contact us within 14 days and we will either: • Re-run the analysis at no cost, OR • Issue a partial or full credit to your account, OR • Issue a refund for that analysis We do not offer refunds because you disagree with the GO/CAUTION/NO verdict, or because the financial projections differ from your expectations. Reports are estimates — not guarantees.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the services remedied if they fail to be of acceptable quality. Nothing in this policy excludes your statutory rights under the ACL.

Email hello@locatalyze.com.au with: • Your account email address • The date of your purchase or charge • A brief reason for your request We aim to respond within 2 business days. Approved refunds are processed via the original payment method (Stripe) and typically appear within 5–10 business days.