Terms of Service

Effective date: 11 July 2026 · Governed by the laws of Western Australia, Australia

Contents

1. Critical Disclaimer — Read This First

• Are indicative estimates only and may not reflect actual market conditions
• Are not financial advice as defined under the Corporations Act 2001 (Cth)
• Are not a recommendation to enter into any lease, business purchase, or commercial arrangement
• Are not a guarantee of business success, profitability, or viability
• Are based on publicly available data, algorithmic models, and AI-generated text that may contain errors or inaccuracies
• Cannot replace advice from a qualified accountant, business broker, commercial solicitor, or financial planner
• May not account for local market conditions, zoning laws, licensing requirements, or competition specific to your situation

By using Locatalyze, you acknowledge that you have read this disclaimer, understand its contents, and agree that any commercial decision you make is entirely your own responsibility. Locatalyze, its directors, employees, contractors, and affiliates accept no liability for any loss, damage, or harm arising from your use of or reliance on the outputs of this service.

2. About the Service

The Platform is operated by VSG Group Australia Pty Ltd (ABN 47 683 197 819, trading as Locatalyze) ("we", "us", "our") as an online location screening and decision-support service accessible at locatalyze.com and associated domains (the "Platform").

The Platform uses publicly available geographic data, a deterministic, rules-based scoring engine (versioned on each report — e.g. v2.1) to produce feasibility scores and PROCEED / VERIFY / AVOID recommendations, and separate algorithmic financial modelling. Written narrative sections (such as SWOT and market commentary) may be produced using artificial intelligence (AI) on top of those computed results. The narrative explains the analysis; it does not replace the underlying scoring rules. Reports are screening tools and indicative decision-support — not professional site due diligence, valuation, legal advice, or a guarantee of commercial success.

Data sources may include Google Maps Platform, Geoapify, Mapbox, SerpApi, ABS and other public datasets, and AI providers such as OpenAI (as disclosed in-product and in our Privacy Policy). These sources may be incomplete, outdated, or inaccurate. You remain responsible for verifying important inputs and for final commercial decisions, including site inspections and planning, zoning, lease, engineering, and legal checks where relevant.

3. Acceptance of Terms

By creating an account, accessing, or using the Platform, you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you do not agree to these Terms, you must not use the Platform.

We may update these Terms from time to time. For material changes, we will provide reasonable notice by email (where we have your address) and/or a notice on the Platform before the changes take effect. Continued use after the effective date of updated Terms means you accept the updated Terms for future use. If you do not agree, stop using the Platform and contact us about unused paid credits.

4. Eligibility

To use Locatalyze, you must:

• Be at least 18 years of age
• Be located in Australia, or be seeking to evaluate an Australian business location
• Have the legal capacity to enter into a binding agreement
• Not be prohibited from using the service under any applicable law

5. Account Responsibilities

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activity that occurs under your account
• Providing accurate information when creating reports
• Using the Platform only for lawful purposes

You must not use the Platform to generate reports for fraudulent purposes, to mislead third parties, or in any manner that violates applicable law.

6. Payments and Refunds

Free tier

Free accounts receive a limited number of analyses as stated on the pricing page. Free tier limits are non-transferable and do not reset upon report deletion.

Paid plans

Paid plans are sold as one-off report packs (for example, a single report, 3-report pack, or 10-report pack) priced in Australian Dollars (AUD) inclusive of GST where applicable. We do not sell lifetime access or general-purpose subscriptions — only report credits as shown on the pricing page. Report credits do not expire while your account remains active. Payments are processed securely by Stripe. We do not store your payment card details.

Refund policy

Our full Refund Policy is incorporated into these Terms. In summary (and without limiting the ACL):

• You may request a full refund of your most recent payment within 7 days if you have not generated any reports using credits from that payment.
• Once a report has been generated against those credits, that portion is generally non-refundable because the service has been delivered — except where a report is clearly broken (blank/failed/technical error), in which case we will re-run, credit, or refund as described in the Refund Policy.
• Disagreeing with a PROCEED / VERIFY / AVOID recommendation or modelled financial figures is not, by itself, a refund ground.
• Nothing in these Terms or the Refund Policy excludes remedies you have under the Australian Consumer Law for major failure or other non-excludable guarantees.

Contact hello@locatalyze.com for billing issues. Duplicate charges and technical purchase failures are remedied on evidence.

7. Expert Business Review

Expert Business Review is an optional, one-time add-on product sold separately from automated report credits. It provides commercial decision support from an experienced multi-site operator for either (a) a proposed new location, or (b) seller-provided or customer-provided information about an existing business the customer may be considering purchasing.

Scope

The service typically includes a written commercial summary (assumption flags, risks, opportunities, verification questions and a commercial view on the information provided) and one structured consultation of approximately 20 minutes. Delivery timeframes stated at purchase apply after complete intake, subject to monthly capacity and any clarification requests.

• The review examines information you submit (and, where linked, a Locatalyze automated report).
• Seller-provided or customer-provided figures are treated as unverified. Locatalyze does not independently audit, certify or value those figures.
• The service is not formal due diligence, an audit, a valuation, or accounting, tax, legal, financial product or investment advice.
• Commercial views (for example Supportive / Cautious / Not recommended on current assumptions) are operator opinions on the information provided — not approval to buy, sign a lease or commit capital.

Your responsibilities

• You remain solely responsible for commercial decisions and for obtaining appropriate professional advice before signing a lease, buying a business or committing capital.
• You warrant that you have authority to provide the information you submit, and that you will not submit tax file numbers, bank login credentials, passwords, identity documents or other prohibited sensitive information.
• File uploads are not enabled unless Locatalyze expressly provides a secure private upload path. Prefer structured intake answers.

Delivery, clarification, booking and capacity

• After purchase you complete intake. Locatalyze may request clarification; the review clock pauses until you respond.
• Scheduling for the consultation is offered only after the written summary is delivered and a booking URL is configured. Customers may cancel or reschedule through the scheduling provider subject to its notice rules.
• Monthly capacity is limited. Locatalyze may pause purchases, decline unsuitable reviews, or cancel and refund where delivery cannot reasonably proceed.

Refunds, IP, confidentiality and privacy

Refunds for Expert Business Review are governed by the Refund Policy and Australian Consumer Law. A cautious or negative commercial view alone is not usually a refund ground. Written outputs are licensed for your personal and internal business use. Intake and review materials are handled as described in the Privacy Policy and are used to deliver the service — not for marketing or model training. This section is an internal product description and does not constitute formal legal advice to you.

8. Intellectual Property

The Platform, including its software, algorithms, design, methodology, and branding, is owned by Locatalyze and protected by Australian copyright law. You must not reproduce, distribute, or create derivative works from any part of the Platform without our written consent.

Reports generated for your account are licensed to you for personal and internal business use only. You may not resell, sublicense, or publicly distribute report outputs without our written permission. Additional rules are in our Acceptable Use Policy.

9. Limitation of Liability

Subject to non-excludable law, our total aggregate liability to you for claims arising out of these Terms or your use of the Platform is limited to the total amount you paid to us in the 12 months preceding the claim (or, if greater protection is required by law, the minimum remedy the law requires).

In particular, we are not liable for:

• Any commercial decisions you make based on a Locatalyze report
• Business failure, financial loss, or lease commitments entered into following use of the Platform
• Inaccuracies in competitor data, demographic estimates, or financial projections
• Errors in AI-generated analysis text
• Loss arising from reliance on the Platform in place of professional advice
• Interruptions to service, data loss, or technical errors

These limitations apply regardless of the legal theory under which the claim is brought (contract, tort, negligence, statute, or otherwise) and even if we have been advised of the possibility of such loss.

10. Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any right or remedy, or any guarantee, warranty, or other term or condition, that cannot lawfully be excluded or limited under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) or any other applicable legislation.

Under the Australian Consumer Law, consumers are entitled to certain automatic guarantees including that services will be rendered with due care and skill, fit for the purpose for which they are supplied, and provided within a reasonable time. Where these guarantees apply and are not met, you may be entitled to a remedy.

To the extent our services are not acquired as a consumer (i.e. acquired for business purposes and the amount paid exceeds $100,000), we limit our liability for failure to comply with a guarantee to re-supplying the service or paying the cost of having the service re-supplied.

11. Privacy

Your use of the Platform is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you consent to the collection and use of your information as described in our Privacy Policy.

12. Termination

We may suspend or terminate your account if you breach these Terms or the Acceptable Use Policy, engage in fraudulent or unlawful activity, create security or operational risk, or for other legitimate reasons with reasonable notice where practicable. We will not terminate solely to forfeit unused paid credits without a legitimate basis; unused credits after a legitimate termination may be handled under the Refund Policy and ACL.

You may close your account at any time in settings (where available) or by contacting hello@locatalyze.com. Account deletion removes your login and profile; see the Privacy Policy for how report artefacts are handled.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of Western Australia, Australia (the state in which the company is incorporated). You agree to submit to the non-exclusive jurisdiction of the courts of Western Australia for any dispute arising under these Terms.

Before commencing legal proceedings, you agree to contact us at hello@locatalyze.com to attempt to resolve any dispute informally within 30 days.

14. Contact Us

For questions, concerns, or legal notices regarding these Terms, please contact: